Legal
Privacy Policy
This policy sets out which personal information Scalelixa collects through scalelixa.com, the reasons we collect it, who receives it and the choices open to you.
Last updated
Who are we?
Scalelixa is a digital marketing agency serving businesses in many countries. If you have a question about this policy or your data, email hello@scalelixa.com or send a WhatsApp message to +92 349 4707649.
What information do we collect?
- Information you submit through our forms: your name, work email, company, website, the challenge you describe, the service you are interested in and any message you include.
- Messages you send us by email or WhatsApp, along with the contact details attached to them.
- Limited technical data: when you submit a form, we use your IP address for a short time to block spam and abuse.
- One setting saved in your own browser that remembers whether you closed the announcement bar at the top of the site. It is not a cookie and it is never sent to us.
This website does not currently use analytics, advertising or tracking cookies. If that changes, we will update this policy and ask for your consent wherever the law requires it.
How do we use your information?
- To answer your enquiry and set up a call if you request one.
- To put together your free growth audit and written plan.
- To provide our services if you become a client, and to manage that relationship.
- To keep the website and forms secure and free from spam.
- To meet our legal and accounting duties.
We do not sell personal information, and we do not use client data to train public AI models.
What is our legal basis for using your data?
Where laws such as the GDPR apply, we rely on your consent when you submit a form, on steps you ask us to take before a contract, on the contract itself once you are a client, and on our legitimate interest in running a secure business. You may withdraw consent whenever you choose.
Who do we share it with?
We share information only with the service providers that help us operate, and only to the extent they need it:
- Our website hosting provider, which handles form submissions.
- Our email delivery provider, which forwards form submissions to our inbox.
- WhatsApp (Meta), if you decide to contact us that way.
- Professional advisers, or public authorities when the law requires it.
Some of these providers may handle data outside your country. When they do, we rely on suitable safeguards such as standard contractual clauses.
How long do we keep it?
We hold enquiry details only as long as we need them to reply and follow up, and no longer than 24 months if you do not become a client. Client records are kept for the duration of the relationship and afterwards for as long as legal and accounting rules demand.
What rights do you have?
Depending on where you live, you may be entitled to see the data we hold on you, correct it, have it deleted, limit or object to how we use it, and receive a copy in a portable format. Email us to use any of these rights and we will reply within one month. You may also complain to your local data protection authority.
How do we protect it?
The site runs over encrypted HTTPS connections, only the people who need enquiries can access them, and we check each provider's security practices before we start using them.
Do we collect data from children?
No. Our website and services are aimed at businesses, and we do not knowingly collect information from anyone under 16.
How will we tell you about changes?
When we change how we handle personal data, we will update this page and the date shown at the top. Major changes will also be flagged on the website.